Enatega App: Missing Customer Cancelled Order History

Hey guys! Today we're diving into a snag reported in the Enatega app related to order history. Specifically, it seems like there's no record of orders that customers have cancelled. This can be a real pain, especially when you want to keep track of your past activities. Let's break down the issue and see what's going on.

The Problem: No History of Cancelled Orders

The main issue here is that the Enatega app doesn't keep a history of orders cancelled by the customer. Imagine you place an order and then, for whatever reason, you decide to cancel it before it gets processed. In most apps, you'd expect to see that cancelled order in your order history, right? Well, in this case, it's nowhere to be found.

This missing history can lead to several problems. For starters, it can be confusing. You might forget you even placed the order, or you might not remember the details of what you ordered. It also makes it harder to track your past activities. If you're trying to keep a record of your spending or the items you've considered buying, the absence of cancelled orders throws a wrench in the works.

Why This Matters

Think about it from a user experience perspective. Customers want to have a clear and complete view of their interactions with a service. This includes not just the orders they've received, but also the ones they've cancelled. It's about transparency and control. When a customer cancels an order, they expect that action to be reflected in their account history. This expectation is pretty standard across most e-commerce and food delivery platforms.

Moreover, consider the practical implications. Suppose a customer cancels an order because they made a mistake or changed their mind. Later, they might want to refer back to that order to remember what they had initially selected. Without a record of the cancelled order, they're out of luck. They have to start from scratch, which can be frustrating and time-consuming.

How to Reproduce the Issue

Okay, so how can you see this problem for yourself? Here’s a step-by-step guide to reproduce the issue:

1. Place an order in the Enatega app. Just go through the usual process of selecting your items and proceeding to checkout.
2. Cancel the order before it is processed. This is crucial. Make sure you cancel the order before the restaurant or vendor starts preparing it.
3. Navigate to the "Order History" or equivalent section in the app. This is where you'd typically find a list of all your past orders.
4. Attempt to find a record of the cancelled order. You'll likely find that it's not there. It's as if it never happened!

If you follow these steps, you should be able to confirm that cancelled orders are indeed missing from the order history.

Expected Behavior: What Should Happen

So, what should happen when you cancel an order? Here’s the expected behavior:

• Cancelled orders should appear in the "Order History" or under a "Past orders" tab. They should be clearly marked as cancelled, so you know exactly what happened to them.
• Details such as the cancellation date and time should be included. This helps you keep track of when the cancellation occurred.
• The reason for cancellation (if applicable) should be displayed. Some apps ask you to provide a reason when you cancel an order. This information should be recorded and shown in the order history.

In short, a cancelled order should be treated as a valid entry in your order history, just like a completed order. It's a part of your interaction with the app, and it should be documented accordingly.

Device Information

This issue was reported on the following device:

• Device: infinix hot 50

This information can be helpful for developers when trying to reproduce and fix the bug. Knowing the specific device might reveal device-specific issues or compatibility problems.

The Impact and Potential Solutions

The absence of cancelled order history isn't just a minor inconvenience; it impacts user trust and the overall perception of the app's reliability. Users expect a transparent and comprehensive record of their activities, and when this expectation isn't met, it can lead to frustration and dissatisfaction.

Potential Solutions

So, what can be done to fix this? Here are a few potential solutions:

1. Implement a system to track cancelled orders. This is the most obvious solution. The app needs to be designed to record when an order is cancelled and store the relevant details.
2. Display cancelled orders in the order history. Once the system is in place to track cancelled orders, the next step is to display them in the order history. Make sure they're clearly marked as cancelled, so there's no confusion.
3. Include cancellation details. As mentioned earlier, include the date, time, and reason for cancellation in the order history. This provides valuable context and helps users understand what happened.
4. Consider a separate tab for cancelled orders. If the order history becomes too cluttered, consider creating a separate tab specifically for cancelled orders. This keeps things organized and makes it easier for users to find what they're looking for.

Long-Term Benefits

Addressing this issue isn't just about fixing a bug; it's about improving the overall user experience. By providing a complete and transparent order history, you can build trust with your users and make them feel more in control. This, in turn, can lead to increased engagement and loyalty.

Conclusion: Let's Get This Fixed!

Alright, folks, that's the lowdown on the missing cancelled order history in the Enatega app. It's a pretty significant issue that can lead to confusion and frustration for users. By implementing the solutions we've discussed, the Enatega team can improve the app's usability and build a better experience for everyone. Let's hope they get on this soon and make the app even better!