Enatega App: Missing Customer Cancelled Order History

Hey guys! Today, we're diving into a frustrating issue some of you might have experienced with the Enatega app: the disappearing act of cancelled orders. Specifically, we're talking about the lack of a history for orders cancelled by the customer. This can be super annoying when you're trying to keep track of your past activities or just want to double-check something you cancelled.

Describe the Bug

The core problem is that the Enatega app doesn't keep a record of orders that you, the customer, have cancelled. Imagine you placed an order, realized you made a mistake, and cancelled it right away. Now, you go to your order history to confirm it’s been cancelled or to review the details, but poof! It’s gone. Vanished. This absence can lead to confusion and makes it harder to manage your order history effectively. This is a pretty big deal because having a clear record of all your transactions, including cancellations, is crucial for transparency and trust. It's like trying to balance your checkbook without seeing all the withdrawals – super frustrating, right?

Why This Matters

• Tracking Issues: Without a cancellation history, it’s tough to remember what exactly you ordered and cancelled, especially if it was a complex order with multiple items and customizations.
• Verification Problems: If you need to verify that an order was indeed cancelled (maybe you were charged incorrectly), you have no record to refer to within the app. This forces you to contact customer support, adding extra steps and time to resolve the issue.
• General Confusion: A missing history can simply cause confusion. Did I cancel that order or not? What was in it? These questions become harder to answer without a proper record.

The Importance of a Complete Order History

A complete order history, including cancellations, provides a clear and comprehensive view of all your interactions with the app. It fosters trust by showing that the app is transparent and accountable. It also empowers you to manage your orders effectively, track your spending, and resolve any issues that may arise. Think of it as your personal transaction log – you should have access to everything!

Steps to Reproduce

Okay, so how can you see this bug in action? Here’s a step-by-step guide to reproduce the problem:

1. Place an Order: Fire up the Enatega app and go through the process of placing an order. It doesn't matter what you order – just something to get the ball rolling.
2. Cancel the Order: Before the restaurant or vendor confirms the order (this is key!), cancel it. There's usually a 'Cancel Order' button somewhere prominent. Hit that button.
3. Navigate to Order History: Now, go to the section of the app where you normally see your past orders. This might be labeled 'Order History,' 'Past Orders,' or something similar.
4. Attempt to Find the Cancelled Order: Look for the order you just cancelled. You should expect to see it, but spoiler alert – it’s likely missing.

Expected Result

What should happen is that the cancelled order should appear in your "Order History" or under the "Past orders" tab. Along with it, you should see details like:

• The cancellation date and time: When exactly did you cancel it?
• The items that were in the order: What did you cancel?
• The reason for cancellation (if you were prompted to provide one): Why did you cancel it?
• The status of the order: Showing that it was indeed cancelled.

This information is crucial for your records and helps avoid any misunderstandings.

Expected Behavior

Ideally, cancelled orders should be clearly visible within the order history. This inclusion should provide transparency and make it easier for customers to keep track of all their activities within the app. This would also align with the best practices of user-friendly app design, where all relevant information is easily accessible.

The Benefits of Showing Cancelled Orders

• Improved User Experience: A complete order history enhances the overall user experience by providing a clear and comprehensive view of all transactions.
• Increased Trust: Showing cancelled orders demonstrates transparency and builds trust between the customer and the app.
• Better Record-Keeping: It allows customers to maintain accurate records of their activities, making it easier to track spending and resolve any issues.

Smartphone Details

• Device: infinix hot 50. This information helps developers understand if the issue is device-specific.

Impact and Conclusion

The absence of a cancelled order history in the Enatega app is a significant usability issue. It leads to confusion, makes it harder to track past activities, and undermines the overall user experience. By implementing a system to record and display cancelled orders, Enatega can significantly improve customer satisfaction and build a more trustworthy platform. Let's hope they address this issue soon!

In summary, having a complete and accurate order history, including cancellations, is essential for any e-commerce or delivery app. It fosters transparency, builds trust, and empowers users to manage their orders effectively. Ignoring this aspect can lead to frustration, confusion, and ultimately, a negative user experience. So, Enatega, please take note!