Fix: Fleet Desktop Shows False Zoom Update Failures

Hey everyone!

We've encountered a quirky issue in Fleet Desktop where it incorrectly reports that Zoom updates have failed, even when they've been successfully applied. This can be a bit misleading, so let's dive into the details and how to address it.

Discussion Category: fleetdm, fleet

Additional Information:

• Fleet version: Latest snapshot on dogfood
• Web browser and operating system: Any

💥 Actual Behavior

The problem is that Fleet Desktop gives a false negative when updating Zoom. Even though the update goes through without a hitch, Fleet Desktop still displays a failure message. This is definitely not the behavior we want, as it can cause confusion and unnecessary troubleshooting. Previously, this function was working as expected, so we're marking it as an unreleased-bug.

This issue can be particularly frustrating for users who rely on Fleet Desktop to manage their software updates. Imagine thinking an update failed, only to later discover it was successful all along! That's why it's crucial to get this fixed.

To further illustrate, consider a scenario where a company has hundreds of devices managed by Fleet Desktop. If the Zoom update process consistently reports false negatives, IT administrators might waste significant time investigating these phantom failures. This not only reduces productivity but also increases the risk of overlooking genuine issues.

We need to ensure that Fleet Desktop accurately reflects the status of Zoom updates. A reliable reporting mechanism is essential for maintaining trust in the system and streamlining IT operations. This bug undermines that trust and creates unnecessary work for administrators.

Also, the issue might stem from how Fleet Desktop is checking the Zoom version post-update. It's possible that the verification process isn't correctly identifying the updated version, leading to the false negative. Investigating this verification process should be a priority.

Therefore, resolving this issue is vital for maintaining the integrity and usability of Fleet Desktop as a software management tool. It ensures that users receive accurate information about the status of their Zoom updates and can confidently rely on the system.

🛠️ To Fix

TODO

🧑‍💻 Steps to Reproduce

To recreate this bug in a clean install of Fleet, follow these steps:

1. Install Zoom on a non-latest version. This sets the stage for an update to be necessary.
2. Make the latest version available in Fleet. This ensures that Fleet has an update to deploy.
3. Attempt to run Update from Fleet Desktop and observe. Watch closely to see if the update succeeds but Fleet reports a failure.

Essentially, the goal here is to simulate a real-world update scenario and see if the false negative appears. By following these steps, you can consistently reproduce the issue and help developers understand the root cause.

When reproducing the issue, it's important to ensure that the Zoom installation is a standard one. Custom configurations or modifications might interfere with the update process and prevent the bug from manifesting. Sticking to a clean, default Zoom installation will provide the most accurate results.

Also, make sure that the Fleet Desktop environment is properly configured and connected to the Fleet server. Network connectivity issues or misconfigured settings could potentially affect the update process and lead to unexpected behavior. Verify that everything is set up correctly before attempting to reproduce the bug.

In addition to these steps, it might be helpful to test the update process on different operating systems and hardware configurations. This can help identify any platform-specific issues that might be contributing to the false negative. Testing across a range of environments will provide a more comprehensive understanding of the bug's behavior.

If you're able to consistently reproduce the issue using these steps, be sure to document your findings in detail. This will help developers quickly identify the problem and implement a fix. Provide as much information as possible about your environment, the steps you took, and the results you observed.

🕯️ More Info (optional)

Here are some screenshots to give you a visual of what's happening:

Let's squash this bug, guys! Knowing the Fleet Desktop update process for Zoom is falsely reporting failures, means we can focus our attention on how Fleet verifies the update.