Restaurant Review Bug: Discovery Screen Update Issues

Nov 7, 2025 by Admin 54 views

Hey guys, let's dive into a frustrating issue with the customer app's restaurant review system. We've got a bug where the reviews aren't updating properly on the discovery screen. This means customers aren't seeing the feedback they've provided immediately, which is a major bummer. Plus, we're seeing some problems with customers being able to review the same order multiple times, which is not what we want.

This article aims to break down the problem, the steps to recreate it, and what we expect to happen. It's super important to get this fixed so customers have an accurate view of restaurants and can trust the review system. So, let's get into the nitty-gritty of this restaurant app review bug, focusing on the discovery screen and how we can make things better.

The Problem: Delayed Review Updates on Discovery Screen

So, here's the deal: When a customer leaves a review for a restaurant after their order, that review isn't immediately reflected on the discovery screen. This means when a customer rates a restaurant in their order history, then goes back to the main discovery page, the updated rating and review isn't visible right away. They might need to tap into the restaurant's details to see the new review. This is a problem because the discovery screen is the first thing customers see, and it should provide the most up-to-date info. Having delayed updates can mislead customers about the restaurant's rating and overall quality.

Think about it: A customer wants to share their experience. They go through the order process, have a meal, and then give a review. They expect their feedback to show up and help others. Not seeing the updates instantly hurts the customer experience and the usefulness of the review feature. Plus, if a customer gives a negative review, other potential customers won't see it until they dig deeper, which can lead to bad choices. This delayed update makes the system look broken and unreliable, and it can affect how people choose restaurants. Fixing this is key to building trust and encouraging people to use the review system.

The Problem: Multiple Reviews per Order

Another issue is that customers are sometimes able to review the same order more than once. This isn't ideal because it can skew the restaurant's rating and make it hard to tell what the real customer feedback is. It opens the door to review manipulation, where people could leave multiple positive or negative reviews, giving a false impression of the restaurant. We need to make sure each order can only be reviewed once, and we should block any extra reviews. This will make the review process fairer and more accurate.

Think about the customer perspective: They want to share their experience honestly, but multiple reviews from the same person can mess up the system. It can also lead to frustration if they try to review the same order again and again. The restaurant also has a right to fair reviews. They can use the reviews to improve their service. By limiting reviews to one per order, we can make the system much better and more reliable. Let's make sure our customers can only review an order once and that those reviews show up on the discovery screen ASAP. This will help us create a trustworthy and useful platform for everyone.

Steps to Reproduce the Bug

Okay, let's get into how to reproduce the bug. Here's a step-by-step guide to make the problem happen so we can fix it. Following these steps helps us find and fix the issue:

Open the Customer Application: Start the customer app on your device.
Go to the Profile Menu: Tap the profile menu button, usually found in the navigation bar. This takes you to your profile settings.
Access Order History: Under the 'My Orders' section, select 'Order History'. This is where you can view past orders.
Select a Past Order: Choose an order from the past. Click on it to see the order details. This is usually the item the customer has ordered before.
Leave a Review: Rate the restaurant and leave a comment, if prompted. After completing the review, make sure to submit it.
Navigate Back to the Discovery Screen: Go back to the discovery page. This is the main screen with all the restaurant listings.
Observe the Restaurant: Find the restaurant you just reviewed on the discovery screen. Check to see if the rating and review are updated.

Following these steps lets us see the bug in action and helps us pinpoint where the problem is. By reproducing the bug, we can confirm the problem and start fixing it. This method lets us check the impact of the bug, and find out what triggers the problem. Once we find the root cause, we can come up with a solution. This is how we make our app better, by going through each step to find out where things go wrong.

Additional Steps to note the Bug

To make sure we get a full picture of the bug, here's some extra info:

Device and OS: Check the device and OS version you're using. This can help identify any compatibility problems.
App Version: Make sure you're using the latest app version. Older versions may not have the fixes.
Internet Connection: Check your internet connection. A slow connection could slow down updates.
Clear Cache: Try clearing the app's cache. Old data could be causing issues.

By following these steps, we can get a good understanding of the bug and how to resolve it. This is a key step in providing a great user experience.

Expected Behavior

Here's what should be happening in a perfect world. When a customer submits a review, it should show up right away on the discovery screen.

Immediate Updates: When a customer gives a review to a restaurant, the review should immediately show on the discovery page without needing to go into the restaurant details. This means the rating and any review comments should change instantly.
Single Review per Order: Each order should only be reviewed once. The app should stop multiple reviews for the same order.

This immediate update will help customers see accurate and up-to-date ratings. Plus, it will make the review feature more reliable. The second thing is ensuring that customers can only review each order once. This helps keep the ratings fair and prevents misuse. These fixes will provide a better customer experience, building trust and encouraging people to use the review feature. It helps to make the app a trustworthy platform for everyone.

Ideal User Experience

When a customer orders food and gives a review, the change should show up quickly. This makes the review system useful. When a customer checks the discovery page, they see the real rating. This makes it easy for them to choose restaurants. If a customer tries to review the same order again, they should get a message saying they've already reviewed it. This stops any confusion and keeps the process simple. By making these changes, we can make the review process more reliable, and improve the user experience.

Impact and Importance of Fixing the Bug

Fixing this bug is crucial because it directly affects the customer experience, restaurant ratings, and the overall trust in the app.

Customer Trust: Customers should trust the information displayed on the app. Delayed updates can make them doubt the ratings and reviews, which lowers confidence in the app.
Accurate Ratings: Incorrect ratings affect customers' choices. Correcting the bug ensures that customers get real data and can choose the best restaurants.
Restaurant Reputation: Incorrect ratings can hurt restaurants. Immediate updates give them a chance to see and fix issues. It builds trust.
User Engagement: Correcting the bug makes the review system better. It encourages people to review restaurants, which makes the app more useful.

By fixing this bug, we can make the app more reliable, give customers a better experience, and help restaurants build their reputations. This will make our app more reliable.

Potential Solutions and Considerations

Here are some ideas on how we can solve this problem:

Real-time Updates: Use real-time data to update the discovery screen instantly when a review is submitted. This could involve using a push notification system or a data-syncing mechanism.
Caching: Make sure the app's caching system correctly stores and updates review data. It could be an issue with how the app stores and refreshes the data.
Review Limit: Implement a system that stops customers from reviewing the same order multiple times. This might involve checking the order ID with the customer's account and blocking any extra reviews.
Backend Integration: Ensure the app and server-side systems work smoothly together. Problems can occur when data doesn't sync between them. Make sure that changes are immediately reflected on both the app and the backend.
Testing: Test the solutions thoroughly. Conduct several tests to make sure that the bug is fully fixed and that the fixes do not cause new issues.

By carefully considering these solutions, we can fix the bug and improve the app's functionality.

Conclusion

This bug is impacting our customer experience and the reliability of our restaurant review system. We need to fix the issue where review updates are delayed on the discovery screen, and also stop multiple reviews per order. By doing this, we can improve the app's reliability, encourage customer engagement, and help build trust in our platform. By finding and fixing the root cause, we can offer our users a better experience.

By following the steps to reproduce the bug and implementing the solutions, we can create a better platform for everyone involved. Let's make sure our app is the best it can be.